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I bought my USR Sportster Flash modem at the time when there were two rival 56kbps technologies battling it out in the marketplace. So, although some say "if all else fails, RFTM", you might avoid more potential problems if you make the manual your first resort rather than your last. A couple of mouse‑clicks later he was in business, full of apologies for his previous vitriolic outburst, and suitably humbled.
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After some gentle probing by other forum users, it turned out that the new user who was making the allegations had blindly installed and run his new software without reading the documentation at all, and had therefore not seen specific instructions in the manual to change several settings of his particular soundcard drivers.
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On one, a well‑known software sampler was slated for being badly written and causing numerous crashes. This month I came across such a scenario on various user forums. While there are acknowledged bugs with some major pieces of software, it's easy for witch‑hunting to get out of hand.
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For instance, VST for Windows is regularly blamed for crashes that turn out to be due either to soundcard drivers or to corrupted plug‑ins. Over the last couple of years I've noticed users becoming increasingly eager to blame major software applications for their hiccups and crashes, when they're often caused by something completely different.
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More serious problems can occur when users blindly install and attempt to run new PC software and hardware without even a cursory glance at its documentation, and only resort to browsing through it if they experience problems (and sometimes not even then!).
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It took me around 30 seconds to launch its PDF manual, enter 'Inspector' in the Find function, and reply that he could find an entire chapter devoted to 'The Track Columns and the Inspector' starting on page 132. As a case in point, a reader recently emailed me to ask where to find the Inspector in Cubase VST. One fact that's being missed by a surprising number of people is that if you have an electronic manual in PDF format, as so often occurs these days, you can take advantage of its 'Find' function. This is the first PC Notes column of the new millennium, and to get it off to a useful start I'd like to restate that oft‑quoted advice 'RTFM' (Read the F***ing Manual). Martin Walker advises manual dexterity, speeds up his Internet experience, and finds yet more tweaks for Windows. X‑Setup, from Xteq, is like TweakUI on steroids, and gives access to a host of tweaks for making Windows 95, 98, and NT run just the way you want them to.
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